Last updated: February 28, 2026

At BacQueen, your satisfaction and comfort are our priority. If you are not fully satisfied with your purchase, we offer a return and refund process in accordance with the terms outlined below.

Please review this policy carefully before submitting a return request.

Return Eligibility

You may request a return or exchange within 15 days of receiving your order.

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• The return request must be submitted within 15 days of delivery
• The item must not show signs of wear, damage, alteration, or washing

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, please follow these steps:

Step 1:
Contact our support team at info@bacqueen.com within 15 days of receiving your order. Include your order number and reason for return.

Step 2:
Our customer support team will review your request and provide return instructions and the appropriate return address.

Step 3:
Carefully package the item in its original packaging and ship it using a trackable shipping service.

Step 4:
Once your return has been shipped, please send us the tracking number to help us process your refund faster.

After your return has been received and inspected, we will notify you regarding approval of your refund or exchange.

Important Return Guidelines

• Do not send returns without first contacting us and receiving instructions
• Returns sent without authorization may not be processed
• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We do not offer cash-on-delivery or freight collect returns

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used or worn.

These include:

• Items showing signs of wear or use
• Items damaged after delivery
• Items missing original packaging

If you are unsure whether your item qualifies, please contact us at info@bacqueen.com.

Refund Process

Once your return has been received and inspected, your refund will be processed.

Refunds are issued to the original payment method.

Please allow:

• 3–7 business days for processing after inspection
• Additional time depending on your bank or payment provider

You will receive an email confirmation once your refund has been completed.

Partial refunds may be issued if only part of the order is returned.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the product

We will review your request and provide an appropriate solution, such as a replacement or refund.

Order Cancellation Policy

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has entered processing or shipment, cancellation may no longer be possible.

If cancellation is approved after processing has begun, a 10% processing fee may apply to cover logistics and handling costs.

Shipping fees are non-refundable once the order has been shipped.

Return Addresses

BacQueen operates with fulfillment partners and warehouses in multiple locations.

To ensure your return is processed correctly, always contact us first to receive the correct return address.

Do not return items to the sender address listed on the package, as this may delay or prevent processing.

Refund Processing Time

Once your return is approved and received:

• Inspection is completed within 3–7 business days
• Refunds are issued immediately after approval
• Your bank or payment provider may take additional time to finalize the transaction

Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

BacQueen
Email: info@bacqueen.com

Our support team is available to assist you and ensure a smooth experience.